Anil Kaurav (Last Active: 2 years ago)

Cust Service Manager

Profile Status(Active)

***************@*****.*** (Not Verified)

********** (Verified)

20 - 21 Years Exp

13 - 14 lakhs Per Annum

Full Time

Customer Services

Summary

Not Mentioned

Snapshot

Resume Headline: Service operation expert with 21+ years of reach exp., currently living in Faridabad
Current Designation: Cust Service Manager
Current Company: IL&FS Technologies Ltd.
Current Location: Faridabad
Preferred Location: Faridabad, Gurgaon, New Delhi, Noida
Industry: IT-Hardware & Networking
Functional Area: IT- Hardware / Telecom / Technical Staff / Support
Role: Technical Support Manager
Date of Birth: September 23rd, 1970
Gender: Male
Key Skills: CUSTOMER SERVICES
Total Experience: 20 - 21 Years Exp
Annual Salary: Rs. 13 lakh(s) 0 thousand(s)
Highest Degree: B.A
Phone: **********
Email: ***************@*****.***
Permanent Address: *** ***** *****, *** *****, ****** **, ******** *********, *********, ******* ******, *****
Marital Status: Married

Education

Bachelors Education

Graduation:B.A
Graduation Type: Full Time
Graduation Specialization:History
Graduation University/Institute:Jiwaji University, Gwalior
Graduation Year:July 1st, 1990 To June 30th, 1993
Graduation CGPA / %:40%

Class 12th

Class 12th:PUC/12th
Class 12th Type: Full Time
Class 12th Specialization:Mathematics Physics Chemistry Biology
Class 12th University/Institute:State boards
Class 12th Year:July 1st, 1989 To June 30th, 1990
Class 12th CGPA / %:55%

Class 10th

Class 10th:SSLC
Class 10th Type: Full Time
Class 10th Specialization:Hindi
Class 10th University/Institute:State boards
Class 10th Year:July 1st, 1988 To June 30th, 1989
Class 10th CGPA / %:40%

Skill Set

Skill Name Version Years Months
Customer ServicesLatest 210
Vendor Managementlatest 210
Key Accounts Managementlatest 90
Office Managementlatest 90
Supply Chainlatest 210
Planning and Organisinglatest 210

Work Experience

Current Employer

Employer Name:IL&FS Technologies Ltd.
Employer Designation:Cust Service Manager
Annual Salary:13 Lakhs and 0 Thousands
Employer Notice:1 Months
Duration:May 1st, 2012 To Till Date
Employer Job Profile:Taking care of Network & IT Infra delivery, Installation & Maintenance activity in three major Projects in Madhya Pradesh 1. M.P Border Check post –Client Name –M.P. Govt. • IT Infra delivery completed in 16 check post sites • IT Infra installation completed in 14 sites • Started maintenance activity of installed IT Infra at all sites 2. M.P Modern Record Room -Client Name –Commissioner Land Record, Madhya Pradesh • IT Infra delivery completed in 230 sites • IT Infra installation completed in 200 sites • Started maintenance activity to installed IT Infra at all sites • Successfully leading a team of Specialist Engineers & other staff • Appoint & deployed new technical staff • Handling all Customer Escalation in Day to day operation & Support • Successfully leading a team of Specialist Engineers & other staff • Appoint & deployed new technical staff • Arrange software training to client by using IT team • Taken care of vendor management (If required arranging new vendor as per requirements) • Collected critical clients NOC after convinced & proving them complete solution 3. M.P WEB GIS -Client Name –Commissioner Land Record, Madhya Pradesh • Completed 30 sites survey to arrange space at Tehsil office sites • Started 22 Tehsils operation successfully after deployed IT Infra & Man power • Collecting Govt. data from district authority to deployed in application software • Dally all sites payment tracking

Previous Employer

Employer Name:HCL Infosystems Ltd.
Employer Designation:Cust Service Manager
Duration:February 27th, 2008 To May 5th, 2011
Employer Job Profile:• Successfully led a team of 140 Specialist Engineers & Team leaders & Area Managers and Outsource Service staff in Delhi & NCR covering Facility Management client’s base 30 • Handled all Customer Escalation in Day to day Support and achieved Service Billings & Collections target • Developed the Technical Training Calendar to technical trainings for existing and new staff • Check every month customer satisfaction level through monthly satisfaction survey & customer site visit • Played a pivotal role in keeping a close track of control customer complaints and escalations • Handled the Facility Management Project & taken care of hardware (Desktop, Laptop, Printer, Scanner, servers) calls support • Developed and Implemented the Customer Satisfaction Survey Methodology and take corrective actions for continuous improvement

Previous Employer

Employer Name:APC India Pvt.Ltd.
Employer Designation:Cust Service Manager
Duration:February 20th, 2005 To February 26th, 2008
Employer Job Profile: • Demonstrated excellence in managing complete Service Operations across entire North & East • Instrumental in attaining the company’s objectives related to Customer Satisfaction, Revenues Cost of Repairs, Service Labor and Customer Retention • Successfully led a team of Specialist Engineers & out source service provider technical staff in North & East covering customer base of over 3000 customers • Taken care of 24* 7 Service Support with proper monitoring • Taken care of Enterprise accounts (Up to 20 KVA UPS (Three Phase ups client) • Audited service franchisees in terms of call status / spare consumption / response time / dealer visit frequency on weekly / monthly basis • Cleared Service Providers service claims • Supervised 25 Service Providers & Service Centers, Swap centre • Ensured that all service calls are attended & completed successfully within the response time • Excellent record of accomplishment of enhancing Customer Satisfaction from 45% to 100% thereby becoming the Top District nationally • Managed the service team with cordial industrial relations • Monitored UPS break down calls & arrange emergency resolution

Previous Employer

Employer Name:Modi Xerox Ltd.
Employer Designation:Cust Service Manager
Duration:December 31st, 1992 To December 30th, 2004
Employer Job Profile:• Successfully provided outstanding services to customer through close interaction with location engineers • Checked every month customer satisfaction level by random telephonic survey • Follow up with logistics department Head for arrange spare to close calls on time • Call logged & assigned to respective technical representative • Achieved so many times Service AMC target & collection target • Troubleshooting in the areas of L1 support calls • Successfully installing new equipments after proper tie-up with customer within company target time • Minimum break down in client Equipment and implemented a strategy to improve Machine Health

Additional information

Desired Job Information

Job Type:Permanent
Employment Type:Full Time

Affirmative Action

Categories:General
Physically Challenged:No

Work Authorization

Work Categories:None
Other Countries:N/A

Known Languages

Language Read Write Speak Proficiency
Hindi Expert
English Proficient

Contact Details

Name: Anil Kaurav
Address: *** ***** *****, *** *****, ****** **, ******** *********, *********, ******* ******, *****
Email: ***************@*****.***
Mobile: **********
Current Location: Faridabad
Twitter: Not Mentioned
Facebook: Not Mentioned
Google Plus: Not Mentioned
LinkedIn: Not Mentioned
Skype: Not Mentioned