Manibabu T.R (Last Active: 2 years ago)

Asst. Manager/Manager

Profile Status(Active)

**********@*****.*** (Verified)

********** (Verified)

7 - 8 Years Exp

3 - 4 lakhs Per Annum

Full Time

BPO and Customer Service / Operations

Summary

Not Mentioned

Snapshot

Resume Headline: ITES / BPO / KPO / Customer Service / Operations, currently living in Chennai
Current Designation: Asst. Manager/Manager
Current Company: Maruti Popular vehicles and service
Current Location: Chennai
Preferred Location: Bangalore/Bengaluru, Chennai
Industry: BPO/ITES
Functional Area: ITES / BPO / KPO / Customer Service / Operations
Role: Asst. Manager/Manager
Date of Birth: May 19th, 1984
Gender: Male
Key Skills: BPO AND CUSTOMER SERVICE / OPERATIONS
Total Experience: 7 - 8 Years Exp
Annual Salary: Rs. 3 lakh(s) 50 thousand(s)
Highest Degree: MBA/PGDM
Phone: **********
Email: **********@*****.***
Permanent Address: ** *, **** **** ******, *********** , ******* ,***** **** ******, *****
Marital Status: Not Mentioned

Education

Masters Education

Post Graduation:MBA/PGDM
Post Graduation Type: Correspondence/Distance learning
Post Graduation Specialization:Operations
Post Graduation University/Institute:Karnataka State Open University, Mysore
Post Graduation Year:June 3rd, 2013 To July 15th, 2015
Post Graduation CGPA / %:72

Skill Set

Skill Name Version Years Months
BPO and Customer Service / Operations, ITES and Customer Service / Operations, Customer Service / Operations, Operations Team Handling, customer servise, excalations handling, Not Mentioned 00
BPO and Customer Service / Operations1.0 85

Work Experience

Current Employer

Employer Name:Maruti Popular vehicles and service
Employer Designation:Asst. Manager/Manager
Annual Salary:3 Lakhs and 50 Thousands
Employer Notice:1 Months
Duration:August 8th, 2014 To Till Date
Employer Job Profile:Assistant Manager * Making sure that calls are answered by staff within agreed time scales and in an appropriate manner. * Coaching, and motivating people at pace. * Randomly monitoring calls to ensure that standards are high. * Managing information and statistics. * Ensuring that all staff are kept informed of legislation, new working practices and technological changes. * Keeping a close eye on staff turnover, absenteeism and overtime. * Managing a large team of staff from diverse backgrounds. * Attending weekly meeting to review progress and any problems. * Giving centre staff feedback on their performance. * Handle and follow up on all sales and customer inquiries. * Inventory and Quality Control. * Managed all day to day customer issues. Managed all purchasing. * Customer service and Customer relations liaison

Additional information

Desired Job Information

Job Type:Permanent
Employment Type:Full Time

Affirmative Action

Categories:N/A
Physically Challenged:Yes

Work Authorization

Work Categories:N/A
Other Countries:N/A

Known Languages

Language Read Write Speak Proficiency
English Expert
Tamil Expert
Telugu Expert
Hindi Expert

Contact Details

Name: Manibabu T.R
Address: ** *, **** **** ******, *********** , ******* ,***** **** ******, *****
Email: **********@*****.***
Mobile: **********
Current Location: Chennai
Twitter: Not Mentioned
Facebook: Not Mentioned
Google Plus: Not Mentioned
LinkedIn: Not Mentioned
Skype: Not Mentioned