Prachi Bhusa (Last Active: 2 years ago)

CRM/Cust Service Manager

Profile Status(Active)

***********@*****.*** (Verified)

********** (Verified)

2 - 3 Years Exp

2 - 3 lakhs Per Annum

Full Time

Microsoft Office Customer Services Non-Voice Process Banking Finance Analysis Banking Insurance Customer Relations Analysis

Summary

Graduate In B.A Economics, with 3years of exp in Customer service escalation handling. 1yr of exp in Grievance handling in Insurance industry.

Snapshot

Resume Headline: Banking / Insurance, currently living in Mumbai
Current Designation: CRM/Cust Service Manager
Current Company: HDFC life insurance
Current Location: Mumbai
Preferred Location: Mumbai
Industry: Insurance
Functional Area: Banking / Insurance
Role: CRM/Cust Service Manager
Date of Birth: June 12th, 1992
Gender: Not Mentioned
Key Skills: MICROSOFT OFFICE, CUSTOMER SERVICES, NON-VOICE PROCESS, BANKING, FINANCE, ANALYSIS, BANKING INSURANCE, CUSTOMER RELATIONS, ANALYSIS
Total Experience: 2 - 3 Years Exp
Annual Salary: Rs. 2 lakh(s) 70 thousand(s)
Highest Degree: B.A
Phone: **********
Email: ***********@*****.***
Permanent Address: ****
Marital Status: Not Mentioned

Education

Bachelors Education

Graduation:B.A
Graduation Type: Full Time
Graduation Specialization:Economics
Graduation University/Institute:Mumbai University, Mumbai
Graduation Year:June 1st, 2009 To June 30th, 2012
Graduation CGPA / %:51

Skill Set

Skill Name Version Years Months
Microsoft Office Not Mentioned 100
Customer Services Not Mentioned 30
Non-Voice Process Not Mentioned 20
Banking Not Mentioned 30
Finance Not Mentioned 30
Analysis Not Mentioned 20
Banking Insurance Not Mentioned 30
Customer Relations Not Mentioned 30

Work Experience

Current Employer

Employer Name:HDFC life insurance
Employer Designation:CRM/Cust Service Manager
Annual Salary:2 Lakhs and 70 Thousands
Employer Notice:15 Days or less
Duration:June 2nd, 2014 To Till Date
Employer Job Profile:• Handling mis-selling complaints of aggrieved customers and providing end-to-end resolution. • Handling IRDA and Management (MD) Escalations. • Handling Talisma software for email complaints. • Outcalling customers and providing resolution of the complaints, taking feedback regarding the services. • Sharing the feedback and working on the same to improve the services of organization • Doing thorough RCA (Root cause analysis) of the complaint – Investigating the root cause for occurrence of complaints and ensuring through closures to eradicate the possibilities of similar complaints arising again. • Ensuring 100% TAT adherence and nil pendency for the given cases in servicing and maintaining 100% accuracy and quality in processing. • Identifying process gaps and taking up projects to seal those gaps with HDFC Bank and Brokers

Additional information

Desired Job Information

Job Type:Permanent
Employment Type:Full Time

Affirmative Action

Categories:None
Physically Challenged:No

Work Authorization

Work Categories:None
Other Countries:N/A

Known Languages

Language Read Write Speak Proficiency
English Expert
Hindi Expert
Marathi Expert
Telugu Beginner

Contact Details

Name: Prachi Bhusa
Address: ****
Email: ***********@*****.***
Mobile: **********
Current Location: Mumbai
Twitter: Not Mentioned
Facebook: Not Mentioned
Google Plus: Not Mentioned
LinkedIn: Not Mentioned
Skype: Not Mentioned