Samrat Goswami (Last Active: 2 years ago)

Project Manager-IT/Software

Profile Status(Active)

*********@*****.*** (Verified)

********** (Verified)

10 - 11 Years Exp

12 - 13 lakhs Per Annum

Full Time

Customer Services Vendor Management IT ITIL Accounts Management Hardware & Networking Key Accounts Management Customer Relations ITIL

Summary

Enterprising leader & planner with a strong record of contributions in streamlining operations, invigorating businesses, heightening productivity and improving systems & procedures.
11 years of rich experience in Service Delivery, SLA Management, Quality Management, Client Relationship Management, Operations Management, incident Management so on.
At present working as Lead Administrator at WIPRO Limited posted in Bangalore, A summary of my experience and key accomplishments includes the following:
Solid management skills, capable of leading & motivating individuals to maximize levels of productivity; a customer-centric professional as well as has knack for motivating large workforce for exceeding customer expectations in delivery of committed services
Successfully handled various clients like SBI, HDFC, Axis Bank, Allahabad Bank, UCO Bank, FIS, Punjab National Bank, ICICI Bank Limited, so on.
Merit of being associated with renowned groups like NCR ,Wipro Limited, NIIT Ltd.

Snapshot

Resume Headline: Site Engineering / Project Management, currently living in Bangalore/Bengaluru
Current Designation: Project Manager-IT/Software
Current Company: WIPRO Limited
Current Location: Bangalore/Bengaluru
Preferred Location: Bangalore/Bengaluru, Guwahati, Kolkata, Mumbai
Industry: IT-Hardware & Networking
Functional Area: Site Engineering / Project Management
Role: Project Manager-IT/Software
Date of Birth: January 25th, 1982
Gender: Male
Key Skills: CUSTOMER SERVICES, VENDOR MANAGEMENT, IT, ITIL, ACCOUNTS MANAGEMENT, HARDWARE & NETWORKING, KEY ACCOUNTS MANAGEMENT, CUSTOMER RELATIONS, ITIL
Total Experience: 10 - 11 Years Exp
Annual Salary: Rs. 12 lakh(s) 0 thousand(s)
Highest Degree: PG Diploma
Phone: **********
Email: *********@*****.***
Permanent Address: ********** ****, *********, ********* ******, *****
Marital Status: Not Mentioned

Education

Masters Education

Post Graduation:PG Diploma
Post Graduation Type: Full Time
Post Graduation Specialization:Computers
Post Graduation University/Institute:Other
Post Graduation Year:May 1st, 2002 To April 6th, 2004
Post Graduation CGPA / %:80

Skill Set

Skill Name Version Years Months
Customer Services Not Mentioned 105
Vendor Management Not Mentioned 105
IT Not Mentioned 70
ITIL Not Mentioned 26
Accounts Management Not Mentioned 75
Hardware & Networking Not Mentioned 31
Key Accounts Management Not Mentioned 44
Customer Relations Not Mentioned 66

Work Experience

Current Employer

Employer Name:WIPRO Limited
Employer Designation:Project Manager-IT/Software
Annual Salary:12 Lakhs and 0 Thousands
Employer Notice:2 Months
Duration:December 9th, 2015 To Till Date
Employer Job Profile:Key Result Areas: • Leading a team of 40 skilled service engineers/technicians and 2 no's of Team Leader, 1 nos of Operation Manager. Managing Multi vendor for Manage IT in Large Account. OEM supports , customer like NCR, Dell • Demonstrating cost savings, revenue enhancement and productivity improvement using Six Sigma & ITIL as well as other Process Management tools • Governing the operations for customer accounts in terms of SLA delivery, customer satisfaction, customer reviews, renewals/ enhancement of business • Ensuring the enhancement of quality of services that are being provided to the customers. • Observing performance of team members & providing feedback wherever required • Retaining service delivery takes place based on the service level agreements & operational excellence • Providing 24/7 support for leadership of service delivery team, including planning, coaching, recruitment, selection, performance development, and mentoring

Additional information

Desired Job Information

Job Type:Permanent
Employment Type:Full Time

Affirmative Action

Categories:N/A
Physically Challenged:Yes

Work Authorization

Work Categories:N/A
Other Countries:N/A

Known Languages

Language Read Write Speak Proficiency
English Expert
Hindi Expert
Bengali Expert
Assamese Expert

Contact Details

Name: Samrat Goswami
Address: ********** ****, *********, ********* ******, *****
Email: *********@*****.***
Mobile: **********
Current Location: Bangalore/Bengaluru
Twitter: Not Mentioned
Facebook: *****://***.********.***/****** *******
Google Plus: Not Mentioned
LinkedIn: *****://***.********.***/****** *******
Skype: **********@*****.***